Quest Diagnostics Complaint - Dangerous
ATLANTA, GEORGIA -- My son is on blood thinner and he suppose to have a monthly INR level so his doctor can adjust the dose of his medication according.
He is in college in Atlanta, GA and the nearest place was the Quest diagnostic in 550 Peachtree street. Almost every month we have a problem, 1 They made a mistake and put my name instead of his name and the results was not released to the MD. (for information I was not with him) So he had to redo it again, but nobody bothered in the lab to call him or me for the redraw, but we knew from the Doctors office because of the good nurses there always check for the results when I tell her that my son went for his monthly.
2 One time the nurse called me with the results, and when I asked my son, the surprise is that he never went to the lab yet that month. So those results that sent to his doctor was for another patient or God knows what they are doing.
3 They never call if they need to redraw, latest was November the 18th and the test was not done because blood was delivered on the the 22nd to the chemistry lab so specimen was not good anymore and of course the medication was not adjusted, I called my son and I brought him to Tampa and test was done and was low and medication had to be increased, and that means that he could form a clot so easy and will be in a big trouble.
I called the customer complaint line and they didn't seem like they care, nobody call me back and all was getting to her attention that these mistakes is done because we are in different state which I don't think that was the reason to get the wrong name or the wrong patient or the delay to deliver the specimen to be analyzed.