Pep Boys Complaint - Poor customer service
CHARLOTTE, NORTH CAROLINA -- I bought tires in Charlotte, NC, for my 1999 Plymouth Breeze and thought I was getting good service- boy was I wrong!!! I had the tires for two days, when I ran over a bolt and got a flat tire. I did call Pep Boys and told them about what happen and they told me to bring my car in and they will take care of it. Well, once I was at Pep Boys, they took out the bolt and put a plug in it(it was my front right tire), they didn't even put the plug in correctly, because I have to put air in my tire every couple of days. I did ask about a new tire and they told me that I did not ask for their road hazard program. Well, how can I ask for something that I had no idea was offered. So, after spending $200.00 dollars on two tires and getting very poor service, I WILL NEVER spend any money there and will tell family, friends, and anybody who will listen to me to never to buy their products and/or services!!!!!
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