Best Buy Complaint - Don't buy DVDs, CDs, etc from Best Buy EVER!
I bought a Saw IV DVD from Best Buy. It would not play. I tried it in two different Blue Ray Players, same error. I took the DVD back and exchanged it. The second copy was bad with the same error. I exchanged it again, same error. I wanted a refund. They refused, siting some copy right law and an agreement they signed with whom every they got the DVD from.
I'm sure Best Buy is aware of laws against theft of goods and services. Apparently, these guys choose to violate that law.
My advice is to never buy a DVD, CD, Software etc. from Best Buy. Do so at your own peril.