DirecTV Inc Complaint - Stop calling me! - HD service with DVR
We used DreckTV for about 2 years. The main reason we signed up was to watch hockey games. For the most part, it’s your usual HD cable package – about 300 useless channels plus 3 or so that we actually watch. The guys who installed it were quick, competent, and didn’t leave a mess behind (unlike Comcast, who can never get it installed on the first visit).
As my husband works irregular hours, we got a DVR so we could record the games and watch them together. When programming the DVR to record a show, channels which are available to you are shown in bold on the screen. Also, if you try to record a channel to which you are not a subscriber, the DVR will tell you of your error and refuse to record it. On several occasions, we programmed the DVR to record a hockey game specifying a channel we did get, and received no error message. However, when we sat down to watch the game, we were dismayed to find we had recorded a couple of hours of their “you don’t get this channel” screen. I called several times to complain, but no one would address the issue. We finally canceled our service and returned the DVR.
Now I get phone calls once or twice a day from DreckTV asking me to please re-subscribe. I’ve done everything I can to get the calls to stop. I’ve asked them politely to stop calling me. I’ve requested to be taken off their call list. I’ve yelled, sworn, and hung up on them. I’ve had this phone number for years, but I’m seriously considering changing it just to get away from these persecutors.