Whirlpool Double Oven Control Board Part Unavailable
part #W10244191 - Complaint
My husband and I are extremely frustrated that a key replacement part for our Whirlpool oven (the control board) is on backorder with NO ETA. We were unable to use our oven for Thanksgiving and will likely not be able to use it for the remainder of the holiday season. We've contacted Whirlpool on two occasions - on the first, they told us the part would be available Dec. 10th, on the second, they said that field was now blank in their database and they had no idea when they would have it. They did not offer to rectify the situation in any way, and don't seem to understand that while there are many, many customers waiting for THEIR broken part, all those customers cannot bake in their homes. I am completely dissatisfied with the customer service we received when calling their support line. I'm not sure if they're trying to get me to spend $2,000 on a new double oven or what - but I feel that they have been completely unprofessional in how they're handling this backorder situation. The last shipment they sent out was in early Oct - so for two months they have not made any of these parts available and the wait list of customers just continues to grow and grow. I will not be buying from Whirlpool again.