Lustine Toyota Complaint - Bad People Skills
WOODBRIDGE, VIRGINIA -- I contacted the facility in reference to something missing from my vehicle
while being serviced, instead of getting a helpful professional on the other end of the phone, I got a disrespectful employee that became very defensive, and very sarcastic, He made me feel as though it did not matter to him that I was concerned about something I needed to retrieve very badly, but instead he asked me if it was so important, why did I leave it in the car, well first of all, it is my car, I should be able to leave anything in the car I want, and no one should tamper with anything in the car even if they are working on the vehicle. I did not say anyone stole anything from the car, I just wanted to know if they saw the military stickers left in the console of the car, his comment was, we have no reason to steal your stickers, he never asked the person that worked on the car or anyone else anything, the conversation went very badly, and I hung up on him, If the management team at Toyota handle their customers the way I was spoken to and screamed at by someone who claimed to be a Service Consultant, Then they need to train their staff all over again. He never once offered to help me, just became defencive from the start, I will never do business with them again.
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