Feather River Doors Complaint - REVISED!!! Do Not Buy This Door!!
After posting my original negative experience about Feather River doors, a company representative contacted me today to offer assistance. Evidently, they are willing to stand behind their product and have offered to replace my door!! Yahoo!
I am very hopeful that everything goes without a hitch and I will be sure to follow up with additional info once my claim has been honored.
I originally purchased my Feather River Door on the advice of Home Depot. I have had issues with all wood doors that required constant maintenance and wanted to simplify my life. I was told that with their lifetime warranty I could rest assured that I would never have to replace my door again. Well... after six months the stain started to fade. This was AFTER I applied a layer of marine grade poly to protect it from the elements. As time passed it only got worse.
When I finally called their customer service department to take advantage of their warranty, they informed me that their warranty had changed and that my finish was only warranted for two years. They were polite, but absolutely unwilling to stand behind their product. In fact, they even sent me a copy of their new warranty and informed me that the new warranty would pre-empt anything that may have been provided earlier - isn't that special?
Trust me on this. Don't waste your time spending $1500 on a door from a manufacturer that doesn't even believe in their own product.
Company Response on 12/02/2010:
This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Our finish warranty has always been two years however, we would like to work with you to resolve this issue. Please contact us at email@example.com. We hope to hear from you.
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