Alamo Complaint - False Claim Of Damage
FORT MYERS, FLORIDA -- Here is the situation. You come in past midnight. The garage is poorly lit. You are tired and don't check your car out real well. The service person sits in the booth and does not check your car out or ask you if you did or remind you to make a check. Doesn't matter anyway if you are just making up false claims. You return the car and the return clerk says you damaged this car. I say no I did not and no more words are spoken I am on the move to catch my flight. Then you get a letter from the damage recovery "specialists". They say they are "pursuing" damages and they want you to contact your insurance agency immediately to pay for it. Hold the phone people. I give them my statement that they don't want to hear and they say the manager of the facility you rented from will get back to us on that one. Of course they call back and say it's so obvious that you damaged the car. We wouldn't rent a car with damage like that. What damage? I never saw it before or after I turned in the car! This is a very incidious, illicit way to extract money from the customer. In the end, is it financially reasonable to hire a lawyer to fight it? I asked for all the info, which I expect will come from whoever they pay to come up with it, on the cost of repair. I will now have to decide wether or not it's worth fighting or paying blackmail money. My suggestion to anyone is caveat emptor. Take time to check out the car in detail. Mark any little scratch, thread hanging from a seat, stain, put x's and circles everywhere you see something. It's the only way you have even a smidgen of a chance. At least they will see that you are active in observing the condition of the vehicle. That way they may be less likely to think you are just another chump they can take advantage of. Just my 3 cents.