Dish Network Complaint - Dish Network Will Say Whatever It Takes To Close The Deal. Go Somewhere Else
I have discovered that you just can't ask Dish Network reps enough questions. I first ordered Dish in March, 09 and ordered a single dual TV DVR to share with two rooms. Everything was going smoothly until last December when we bought two HD TVs from Circuit City's closing sale. We called Dish to ask about HD TV and upgraded. We were assured we would get HD programming on both TVs with a single dual HD DVR. NOT TRUE! So we contacted Dish only to have this discovery confirmed, at which point we were informed it would cost $150 to come out and install another DVR and an additional $17 a month for the receiver.
This did not sit well with me. So I worked my way up the supervisor ladder until I got one to agree to waive the fees. This task was not easy and took well over two hours. I will say that on this day they were polite. Not so today.
I called them today because we just found out they have been charging us the $17 fee for a year. We are on automatic pay and never checked until we noticed our bill was over $40 higher than it should be. Today I got to a supervisor named Derrick who was so rude and confrontational in his approach that he guaranteed I will never do business with Dish again. One of the things I learned is they expect you to remember the names of people you talked to a year ago, even though they have it on record.
So thanks, Derrick, for showing me that Dish Network will say and do whatever they want to squeeze money out of its "valued" customers. You said it all when you stated it is all there in "black and white". Oral contracts are valid only to people with morals and bait and switching is just part of doing business. I got your message loud and clear DERRICK.
Good advice for the future. I will record all conversations with persons like you. Maybe knowing you are being recorded will result in an honest contract.
Company Response on 01/04/2011:
Hello! my name is Daniel Busa with DISH Network I would like to apologize for your negative experience. This could have been avoided with a better understanding of the equipment and fee structure, I would be eager to review your account and assist you with this. please e-mail me at: email@example.com
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