Rent-A-Wreck Of America Complaint - DO NOT RENT at Rent a Wreck Miami
MIAMI, FLORIDA -- I made a reservation with rentAwreck in Miami and it has been by far the worst experience. I got to the Miami airport without any information from this business, no email, no phone number, no address. So I opted to simply rent another car. A few days later I realized that they had charged me $50 dollars as a "No Show fee", so I called to simply inquire about the situation. A gentleman picked up the phone and as I began to tell him the situation he began to raise his voice at me and tell me that I did not read the webpage. I told him that I received no confirmation from them and he said "we do not send confirmation emails"; however, as I logged on to their website they state on their "Cancel Reservation" link "A confirmation of the reservation was sent to the email address entered during reservation".
I understand that most of these businesses are franchises, so I can't really talk about the other locations, but if you are traveling to Miami stay away from rentAwreck. The airport has free shuttles that take you to their car rental services where you can choose from over 25 car rental companies.