City Furniture Complaint - Beware: Don't Count On Customer Service
First & last purchase with this company. Before you make the same mistake make sure you fully understand that ALL SALES ARE FINAL! No sales person will tell you this- they are driven by the all-mighty commission.
I purchased a $2000+ sofa and love seat, added an end table and cocktail table. Delivered the next day at 10pm. After delivery men left figured out tables were too big and not exactly what I wanted. Called the next day to see if I could return them. Once delivered they could not be returned without replacing them with other merchandise and a $100 fee within 48 hours.
This company obviously does not care about building relationships. I will rejoice the day I see them go out of business. Shameful practice, disgraceful service.