America Online Complaint - Cancelation - Internet Service
ARIZONA -- From reading your complaints about AOL Internet service, I appear to not be alone. I received six months free dial up service with my new Dell computer. I had lots of problems with the service primarily due to a language barrier in Tech Support communication by phone. Therefore at just over four months I told them to cancel my service. Then the REAL nightmare began. After the six month period the charged my VISA account with the months service. I complained to AOL and VISA and the amount was canceled from the VISA account. I continued to get information from AOL and the service was not canceled. Every so often I logged on to AOL only for the purpose to see if it were canceled. AOL could see that I had logged on and took the position that I was still using the service and wanted to charge me for that months service when in fact I had not used it other than to check to ascertain that it was no longer in service. This went on for a period of time and I refused to pay for their insistence that it not be canceled. Then I began getting letters from a collection company which I also ignored. Shortly thereafter I stopped receiving such notices and as of now I only assume that the service has been canceled as I had requested far in advance to all of this happening. I would never recommend AOL for Internet service. I believe that a big step to AOL improving their service would be to employ Americans that can speak fluent English to communicate with their clients.