Maximum Beauty Supply Complaint - Total Fraud - Hair Color Products

Review by Dkn on 2010-12-02
SEATTLE, WASHINGTON -- On October 14, 2010 I ordered hair color products from Maximum Beauty Supply aka-(www.wwbeautysupply.com)(Beauty Universe Stores). The company submitted my electronic check for $82.60 which was processed by my bank on Oct. 22, 2010. I have not received my order and all attempts (at least 12) to contact company have been unsuccessful. This company is a complete fraud-probably does not exist. DO NOT ORDER!
Comments:4 Replies - Latest reply on 2010-12-02
Posted by Anonymous on 2010-12-02:
How long is the estimated shipping time? It hasn't even been 4 weeks yet. While a lot of places give fast delivery times, sometimes still goes as far as 4-6 weeks.
Posted by momsey on 2010-12-02:
By my calculations, it's been nearly six weeks since the check was cashed. That should be plenty of time for the order to arrive.
Posted by raven2010 on 2010-12-02:
From their site: It appears they are past their 4 week limit....

Orders Placed 'WITHIN' Continental United States:
Typically the shipping and handling of most purchase orders delivered 'WITHIN' Continental North America typically will take from 5 business days up to 21 business days (not including weekends or U.S. Holidays); this order-delivery time-frame simply depends upon the specific location of the order recipient and the availability of the items requested. Periodically, a manufacturer may not have anticipated the popularity of certain products - in those very rare circumstances, please allow up to 4 weeks for delivery.
Posted by raven2010 on 2010-12-02:
Also note, they do quote the rules right. By law, they have 30 days to SHIP, not deliver.

To protect both businesses and consumers the Federal Trade Commission allows U.S. mail-order, catalogue or internet shopping businesses up to 30 days to ship out a pre-paid order without cancellation. According to these U.S. FTC Rules & Regulations: The shipment of goods purchased online (via the internet) are governed by the United States Federal Trade Commission FTC Mail Order Rule (16 CFR Part 435), which requires merchants to ship orders to buyers within the time stated, or, if no time is stated, within 30 business days. If unable to ship within the applicable time, the merchant must notify the customer of the delay within the original shipment time and provide a revised shipping date to wait further to receive an item on backorder without cancellation. All online purchase orders negoitiated using this website must be pre-paid in full when it is placed, regardless of the shipping timetable that is involved with that order.

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