Dell Computer Corporation Informative - Misleading rebate - Dell Financial Services/Hot Line
TENNESSEE -- As a Dell Preferred Customer, a rebate for $2.50 was sent to us. Thinking it was a legitimate rebate, we cashed it. We own three Dell computers, and have gotten rebates in the past.
In February, we received our first overdue bill with a balance of $101.37 from Dell Financial Services. After contacting them, we learned that the mere act of cashing the rebate signed us up for a "Hotline Enhanced 339" promotion. (Don't quite know what this is yet.)
This is our second month of trying to get our account closed and charges removed. You have to contact both Dell Financial Services and Hotline. One is supposed to take care of the finance charges and the other the promotion charges. If one does not take of their charges, then other finance charges accumulate.
After going through layers of their options when calling them and then being on hold, we finally asked to speak to a supervisor. We were asked to hold again. We were on hold for at least a half an hour when we were disconnected without any resolution.
In addition, we were concerned that our credit rating would be affected, and expressed this concern to one of their representative. We were told to go online and get a "FREE" credit report at www.dellfinancialservices.com. After going to their website, we found the "FREE credit report" offer. Below the offer it had the smaller words "more info." Had we not looked at the "more info," we would have signed up for a FREE thirty day trial for something else. Who knows what would occur next.
BEWARE of Dell rebates and so called "FREE" credit reports from certain websites.