Service Master Professional Complaint - Service Master Professional, Florida City, FL. Don't call them!!
FLORIDA CITY, FLORIDA -- I am an Active duty Marine officer stationed in Japan. My mother,66 and ill, lives in Miami in a home that I owe. In Oct 2010 she experienced an over flow in the Master Bath that flooded the Master bed, Master closet and part of a closet in the living room. My mother is not technologically savvy and does not understand completely the relationship between companies, clients, and the insurance company. She called a friend who referred her to Service Master Professional, a franchise in South Florida owned by [snip]. Bradely arrives at the house and tells my mother that they will start immediately and will finish the job entirely. The insurance adjuster arrives the next day, when Bradley and his company are already at work. The adjuster barely talks to my mother because Bradley engages him. Two days after they began the work, on a Friday one worker comes in and retrieves all the gear and leaves. My mother calls Bradley several times to come back and finish the job. They had taken 3 feet of wall out without replacing it. They also had to disinfect and clean properly. Bradley tells my mother that he is waiting to see how much the insurance company is going to approve in order for him to come back. After 8 to 10 days we decide to call another company to come in and finish the job. When Bradley first came in, he won over my mother’s trust by saying things like, we will take care of you, don’t worry, we will finish everything and leave it as new. And he had my desperate mother sign a contract without providing an estimate. Bradley’s Company then sends the insurance company a bill directly. Then, Bradley begins harassing my mother with aggressive, obnoxious and rude phone calls asking for the check. My mother had to call the insurance with him on the line so that he would stop harassing her. After, an ordeal the insurance company sends a check to my home for me to sign and to pay Bradley. At this point I have not seen the bill, so decide to call Bradley. He tells me that he did finish the job, that putting the walls down and drying was one job and then replacing the walls was another. Completely different from what he told my mother and completely ridiculous statement. I asked him to send me the bill so that I could review it. The bill was blown out of proportion. He added things in the bill that didn’t happen. He charged for equipment that was not used. Like a 1-3 ton dumpster, extra humidifiers and air movers billed for 4 days instead of 2 and a charge for water extraction that didn’t take place because when he arrived at the house the water had dropped and my mother had dried up the residue. His bill totaled $ 5475.58 when it should had been approximately $2500.00 less. I typed an itemized rebuttal to his claim and send it back to him and made a formal complaint to corporate. Corporate assigned a mediator who reviewed my rebuttal and asked Bradley to make corrections and re send to me and the insurance company. Instead, he ignored our emails and had his assistant send an email asking when was it a good time to pick up the check, and later another email threatening that he would submit the account to collections. I again, called him. He said that he didn’t agree with the rebuttal and that my mother didn’t know the difference between a dehumidifier and an air mover. He then said he would place a lien on my property. I sent out another email to all parties explaining Bradley’s absurd position and with photos of the home after the damage but before Bradley arrived, which proved that the floors were dry and that no water extraction took place. I didn’t have pics of the equipment in the house. However, Bradley claimed to have pics and when I asked him to share them with me, he answered in his usual arrogant tone: “I’m not playing games.” I don’t understand what games he was referring to; I could only suspect that he did not have any pictures. The next day [a Friday, Japan time] I receive yet another threatening email from Bradley’s assistant informing me that they had submitted the account into the claims department and that on the following Monday a lien would be placed on my home. I knew that a lien takes at least one week to go through and that we would go to small claims court for the judgment. I also knew that once the judge saw that Bradley ignored all emails and turned down all negotiations, that he made no honest attempt to solve the issue….. that he would not have a case. I knew Bradley was only trying to strong arm me and pressure me to release payment to his ridiculous charge. However, because the insurance company had no say in the situation, in fact, the representative [who also dealt with Bradley] told me that they had already releases the check and they were staying out of it, I found no reason to fight for an insurance company that was not interested in not getting ripped off. I decided to release the check to Bradley. Dealing with Bradley specifically was exhausting. He is aggressive, vulgar, unethical, unmoral, unreasonable; he is far from the epitome of a gentleman or business owner. It is my impression that he has vast experience in bulling, threatening and pressuring people to pay him at will. He is also experienced in dealing with insurance companies and in this case over charging them for an unfinished and poorly executed job. I recommend you avoid him and his business.