Northwest Airlines Complaint - Frequent Flier Miles Unusable
I had over 20,000 miles on Northwest Airlines and they used to let you use 20,000 miles to fly on off peak times. Then they changed the program to "benefit the consumer" and "make the program better" so now you have to use 25,000 at all times.
I had to buy 1,000 miles to get up to 25,000 but I thought it would be worth it. A friend of mine was getting married and I had over six months notice to find a flight. However using my Northwest frequent flier miles with over six months notice was impossible LAX-Boston for this one July weekend. I had planned a Friday-Tuesday trip but I gave up and started checking for anything during the week before and week after - nothing worked. Finally I called my Northwest "customer care representative" and he said that everything was booked! He said to keep on checking and they would probably release more seats as the date got closer.
I kept on checking and checking and there was absolutely nothing. Finally I gave up almost 3 weeks before and bought a ticket from another airline. I called Northwest and told them I couldn't believe I couldn't find anything considering how long beforehand I started looking. The snotty "customer care rep" laughed at me and said I should have tried a year before! Considering I was going to go to a wedding and they didn't even have a date for the wedding picked out a year beforehand that would have been tough. Guess I needed ESP!
I just don't see why unless I am planning a trip to Europe or to Hawaii why I would need a year notice to go to Boston!
I kept on checking and Northwest never released any more frequent flier seats for that weekend so it wouldn't have paid to wait.
I sent Northwest a nasty letter about the whole situation and they could have cared less. I did get a letter back but they didn't offer me anything or care in any way.
I am finally using my stupid Northwest frequent flier miles this April to go to Chicago. I have to take a redeye with a stop and then on the way back I leave at 7am and I have a stop! There is just no point in even collecting Northwest Frequent Flier miles because they are completely useless.
FYI I used my American Airlines miles to go to London last summer and I booked it 4 months in advance and it was in peak season. I got a nonstop flight in both directions. Yet with Northwest I couldn't get a flight to Boston with over six months notice.
More Reviews on Northwest Airlines: