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Thomasville Flooring Complaint - One of my biggest mistakes - Thomasville Jatoba Flooring from Home Depot
Thomasville Jatoba Flooring from Home Depot - Complaint
I bought about 250 square feet of flooring for my poker room. After installing it and useing it the first night, the floor dented beyond belief. The first dent was from my 70 pound son sitting in a folding chair. I called the Home Depot the next day to start my complaint process. They requested pictures of the damage and the chairs used, which I sent and they "never received". Finally, after 2+ weeks, they told me I must call the manufacturer to file a warranty claim. My first call to Thomasville was met with "you should have protected the floor". 3 separate calls to the 800 number went unanswered.
This product is not intended to be used on any surface unless you are using bean bags and only wearing socks. My entire house is furnished in Thomasville furnishings, so this is especially more disappointing.
As a sharehold in Home Depot, I will be selling my stock and doing everyhting I can to bring down the company. I am done with Home Depot.
This product is not intended to be used on any surface unless you are using bean bags and only wearing socks. My entire house is furnished in Thomasville furnishings, so this is especially more disappointing.
As a sharehold in Home Depot, I will be selling my stock and doing everyhting I can to bring down the company. I am done with Home Depot.
Comments:
Posted by saj80 on 2010-12-03:
You probably won't bring Home Depot down, so let's skip to reality: what did the manufacturer (Thomasville) say about the floor, and what is their warranty? Since Home Depot didn't manufacture the product and it has been installed, they are correct that the issue is now between you and Thomasville. What grade of flooring was this, based on prices at Home Depot?
Posted by dan gordon on 2010-12-03:
I was a factory rep in flooring. No laminate floor is warranted against dents, so there is no valid claim plain and simple.
Posted by unhapply wooded after on 2011-06-21:
Dan Gordon....I see you have the same response to everyone's complaint about the Thomasville flooring. I have no read over 100 complaints along with mine about the floor. Do you think that possibly it is a manufacturer mistake since even when you touch a NEW piece of flooring with your hand, it leaves a residue? I mean, seriously, who would sell a product like that? And who would be LOOKING for that when you buy flooring? I will NOW, since I've dealt with it, but would have never thought to do so before hand since I've never owned flooring that is soo poorly and cheaply made but sold at a much higher price. I truly believe having lived through this nightmare, that this is a defect. Maybe that is why they HAVE replaced and refunded the people who have NOT let them get away with ripping them off.
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