Thomasville Flooring Complaint - One of my biggest mistakes
I bought about 250 square feet of flooring for my poker room. After installing it and useing it the first night, the floor dented beyond belief. The first dent was from my 70 pound son sitting in a folding chair. I called the Home Depot the next day to start my complaint process. They requested pictures of the damage and the chairs used, which I sent and they "never received". Finally, after 2+ weeks, they told me I must call the manufacturer to file a warranty claim. My first call to Thomasville was met with "you should have protected the floor". 3 separate calls to the 800 number went unanswered.
This product is not intended to be used on any surface unless you are using bean bags and only wearing socks. My entire house is furnished in Thomasville furnishings, so this is especially more disappointing.
As a sharehold in Home Depot, I will be selling my stock and doing everyhting I can to bring down the company. I am done with Home Depot.