Walmart Informative - Neu Home Product Poorly Packaged for Shipment

Review by Smart Shopper on 2010-12-03
After extensive shopping and research for the best quality/price/usefulness of all the available glass bathroom shelf products available online in an oil-rubbed bronze finish, we ordered the Neu Home Glass shelf with bar on oil-rubbed bronze mounts available online for $24.98 (with free shipping) through Walmart.
We would have given the product top ratings of 5 across the board, except that the product arrived with both of the oil-rubbed bronze mounts damaged, so that the product was not usable. The problem is totally the fault of Neu Home for poor packaging. The oil-rubbed bronze mounts were packaged in bubble rap along with the sharp mounting brackets and hardware which scratched and dented both of the mounts. What a waste when an inexpensive separate small plastic bag for the mounting brackets and hardware would have protected the finish of the mounts. There was no packaging around the neu-home box and only one thin layer of bubble rap around the glass shelf, which was loose and flopped back and forth inside the box. Walmart handled the return nicely, but now we have to wait another 1-2 weeks for delivery of a replacement item and we may end up with another damaged shelf, because of the inadequate packaging by Neu Home. We also are required to print a return label and hand deliver the damaged item in the original packaging to the local post office for it to be returned to the sender, before we can get a refund. We are not impressed with Neu Home's incompetent packaging of their product!

Comments:1 Replies - Latest reply on 2010-12-04
Posted by Alain on 2010-12-04:
At least Walmart handled the return well. Hopefully, the replacement will arrive undamaged.

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