Express-Scripts Complaint - A Deceptive Mail Order Service for Prescriptions
BENSALEM, PENNSYLVANIA -- EMAIL TO ANTHEM:
Unfortunately your prescription vendor is Express-Scripts, which is a dishonest service that takes advantage of the customer. My recent experience using their mail order service was a disaster, both service and financial wise.
The service took 30 days to establish. First, they denied receiving by mail the five 90-day prescriptions, then I received a letter with the prescriptions enclosed saying that I did not have an account. Next, after three phone calls, they delayed filling the prescriptions and wanted to talk with the doctor's office. Finally, they sent out five prescriptions. However, one prescription was for a name brand Toprol XL instead of the generic Metoprol0l. Instead of a $20 charge they billed me $150 for the brand name. I did not OK the brand name being sent.
As of today, Express-Scripts is denying fault and refusing to adjust my bill lower to the correct co-pay. I think that Anthem needs to get involved and straighten-out their vendor of drugs. None of this is my fault, especially since their person called the doctor to verify the prescription information.
Thanks in advance for managing your relationship with poor vendors and assisting me in dealing with one.