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Gold's Gym International, Inc Complaint - Revolt! - Cancellations Gym Memberships
Cancellations Gym Memberships - Complaint
I signed up at the Gold's Gym in North Las Vegas off the 215 in July of 2009. I was laid off within weeks of joining. From August through Dec of 2009 I worked in Arizona for family and in late December 2009, I moved to to Oregon, near Portland. There is no Gold's ANYWHERE near where I live. Before I left Vegas for the last time, I informed them I was moving but was told I had to provide utility bills from my new residence to prove I wasn't going to be in Vegas. How could I? I hadn't moved yet.
I tried contacting them when I got to Oregon but when I called corporate, they said I had to deal directly with the manager of the Gym I joined-in Vegas. I then attempted to call them ( on more than one occasion ) but whenever I would call, the manager was not in. It became such a hassle that it was simpler to move all my recurring debits and bills from my main account to a new account and close the account that Gold's was billing every month. That was finally done in August of 2010. I had paid 32.99 a month from January through August.
Gold's doesn't cancel your membership under the pretense that they don't REALLY know where you live, however, in September, I received a bill in OREGON, NOT FORWARDED, but addressed to my Oregon address, from Golds. They knew exactly where I was and were under no illusions that I still lived in Las Vegas. Soooo, I calculated the months that I paid them 32.99 per and figured that the 263.92 was sufficient to cover not only the one month notice but also the 100.00 cancellation fee. I would not argue with them over the additional money I paid.
I even tried one more time to contact the gym in Vegas but AGAIN, the manager was not available. I decided it wasn't my duty to chase them down. They have a duty as well.
The corporate office called me and informed me that I was past due, I told the gal my situation and when she did the predictable " you signed a contract.." bit, I requested a copy.
It says" If member changes permanent residency to over 25 miles from the Club, and is unable to transfer to a comparable facility, such Member shall be relieved from the obligation of making payment for services other than those received prior to the move, provided Member supplies proof of new residence." -There is no stipulation about when proof is provided and so I am sending them a request for the moneys paid beyond my move.
Meanwhile, I received a call from a collection agency today. Now it's going to get interesting. Anyway, until people quit being paranoid about their credit scores and simply walk away or better yet make monetary demands against Golds, they will continue to abuse consumers. We are paying for A SERVICE. If it isn't provided, they have NO RIGHT TO OUR MONEY. It's in their contract. When they pull this cr@#, ask them to send you the contract you signed. You will see.
I tried contacting them when I got to Oregon but when I called corporate, they said I had to deal directly with the manager of the Gym I joined-in Vegas. I then attempted to call them ( on more than one occasion ) but whenever I would call, the manager was not in. It became such a hassle that it was simpler to move all my recurring debits and bills from my main account to a new account and close the account that Gold's was billing every month. That was finally done in August of 2010. I had paid 32.99 a month from January through August.
Gold's doesn't cancel your membership under the pretense that they don't REALLY know where you live, however, in September, I received a bill in OREGON, NOT FORWARDED, but addressed to my Oregon address, from Golds. They knew exactly where I was and were under no illusions that I still lived in Las Vegas. Soooo, I calculated the months that I paid them 32.99 per and figured that the 263.92 was sufficient to cover not only the one month notice but also the 100.00 cancellation fee. I would not argue with them over the additional money I paid.
I even tried one more time to contact the gym in Vegas but AGAIN, the manager was not available. I decided it wasn't my duty to chase them down. They have a duty as well.
The corporate office called me and informed me that I was past due, I told the gal my situation and when she did the predictable " you signed a contract.." bit, I requested a copy.
It says" If member changes permanent residency to over 25 miles from the Club, and is unable to transfer to a comparable facility, such Member shall be relieved from the obligation of making payment for services other than those received prior to the move, provided Member supplies proof of new residence." -There is no stipulation about when proof is provided and so I am sending them a request for the moneys paid beyond my move.
Meanwhile, I received a call from a collection agency today. Now it's going to get interesting. Anyway, until people quit being paranoid about their credit scores and simply walk away or better yet make monetary demands against Golds, they will continue to abuse consumers. We are paying for A SERVICE. If it isn't provided, they have NO RIGHT TO OUR MONEY. It's in their contract. When they pull this cr@#, ask them to send you the contract you signed. You will see.
Comments:
Posted by macdave on 2010-12-04:
Did you try contacting them by mail? If the manager won't come to the phone a registered letter canceling the membership with proof of address change should be sufficient to end the contract. Not doing anything after not being able to contact the manager by phone will result in collections as you have found out.
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