Home Depot Complaint - Windows Purchase and Reliability of the comments section on web site
Ordered a window from Home Depot. The window was manufactured by an Anderson Company called American Craftsman. I wrote the Anderson Company a letter detailing the issues and never received a response. The windows were shipped directly from the manufacturers warehouse.
Received window and it was the wrong model. Had to package and send back.
Received another window and it was the wrong size. Had to package and send back.
Received another window and again the wrong size. Had to package and send back. It appears they could have an inventory issue or at least a labeling issue.
I am still waiting for the credits to go thru after weeks since the last window was delivered.
I wrote a comment on the window product on Home Depot.com and for some reason Home Depot did not include the comment in the review section for the window. I waited well over over a week and the comment still isn't in the reviews and I received confirmation the comment was sent to HD right after I wrote it.
As of this writing Anderson Company still hasn't responded in any way. When I wrote their headquarters I included all of my receipts and shipping information including details on all the wrong windows. If I do receive a comment or response I will update this web site.