Whirlpool Warranty Service is Misleading
Water Coolers - Complaint
BENTON HARBOR, MICHIGAN -- Whirlpool water cooler – Purchased from Lowes in March 2010, heating/cooling system died unexpectedly in October 2010. Called the company because it came with a 2-year warranty but what you don’t realize is that you have to box and ship the unit to California which costs approximately $90 dollars. It is gone for about 6-8 weeks for repair and you don’t get a replacement to use in the interim. Now considering the cost of the cooler was about $129 – this is ridiculous. I called Leticia – who claimed she was the highest person to speak with. After about 3 weeks of playing phone tag, because she refused to call me back at hours I was available to speak with her, I finally caught her and asked if they company would find someone local to repair, or at least send a temporary replacement unit as my home tap water is undrinkable. Leticia offered a stone cold – “there is nothing we can do for you” response. So buyers beware, the commercials that all show Whirlpool to be the experts in customer service are a ruse. The long warranty on their products is useless unless you live within driving distance to their repair center. I will ban Whirlpool forever. Also, shame on Lowes for not advising or notifying consumers about the conditions of the warranty and associating themselves with such a cheap product.