Citicards Complaint - They just don't care!
I have had a Citi Card Mastercard over 10 years. I have always made my payments on time and because my balance is fairly high, they have made a lot of money off of me. Last year when the new credit card rules started going into effect, they would back my credit limit back every couple of months as I would pay the card down. I recently got another credit limit reduction notice and called them. The seemed very indifferent about it so I told them to just close it and I would pay it off as I could. That was three months ago. This week I noticed my internet access to their site to pay was removed. When I called them they told me that my username had been inactivated and the ONLY way it could be reactivated was if I had the original card with the 3 digit security code on the back. When I closed the account, I destroyed the cards. Perfectly normal right? Well since I did that, I don't have the 3 digit security code and therefore they cannot reestablish my internet access. Now I have to call them by phone or mail the payment. WTF? Are they trying to get me in a position to miss a payment so they can jam me with late fees? These people just don't care. Well I don't either. I will NEVER do business with any Citi entity whether it is personal or through my business. Bye Bye Citi! I would hope others don't do business with them either. That's the only way we can make a statement.