Jenkins Nissan of Lakeland Florida Complaint - Unprofessional Sales Practices at Jenkins Nissan of Lakeland Florida
4315 USHIGHWAY 98 NORTH, LAKELAND, FLORIDA -- During the purchasing process at Jenkions Nissan in Lakeland Florida some imperfections in the vehicle's bumper were found. Deceptively the sales manager ("Jeff") tried to coerce my wife and I to sign off on the spot check and acceptance of the vehicle prior to tasks being performed stating they would see what they could do in the morning and these items were service dept issues. When I asked for proof in writting that I was still due that task to be able to sign off on the spot check, Jeff refused to provide this and stated the offer to sell the vehicle was no longer good. I would have been more than happy to sign the spot check if I could have been given proof this was due. Jeff recinding the deal happened after I signed the finance terms, tax tag and title and in almost all measure took posession of the vehicle on paper. I have never been put in this kind of position of not receiving a new car after signing the paperwork because the dealer could not make the vehicle in showroom condition as Nissan expects their clients to receive. Even on the spot checklist from Nissan it states "You received your vehicle in showroom condition"; how could I sign off on this if not true? When refusing to sign off on the spot check if no proof could be given of the obligation to correct the bumper imperfection, the sales manager Jeff, violently returned our $3,000 down payment check and then proceeded to shred my purchase contract. I then asked for proof that my recent obligations were voided and he refused to provide evidence. At this point in time I am to still wonder if I am legally bound to the vehicle in any way and plan to seek legal council to assure all obligations are null and void. No one should ever feel like they are being stronarmed into a deal when the product is less than satisfactory. In addition, I do plan to make a formal complaint with the DBPR (Department of Business and Professional Regulations) as well as the Better Business Bureau (BBB) and open investigation by the local State Attorney's office for unprofessional and illegal sales practices.