Advantage Rent A Car Complaint - Terrible experience with the billing
DENVER, COLORADO -- My husband and I had an awful experience with Advantage Rent A Car in Denver during the 2010 Thanksgiving week. I reserved a car on-line through CheapTickets.com and received a quote of $93 plus change for a 4 day rental. When we arrived to pick up the car we were hard-sold into an upgrade, lied to about the predicted weather, and cost of off-site gas. (ok, our fault for accepting and we can deal with that.) The charge was now estimated to over $193. Bite. When we returned the car, the attendant did all the usual things, took the key bobs and credited us back a few dollars because we were returning with 2/3 a tank of gas. Great, to the credit of Advantage, the rate on our receipt was reduced down to $146 plus change. Upon returning home after a few more days of traveling, we had a phone message from someone at Advantage Denver stating that we had just turned the car in 40 minutes prior without returning the keys and there would be a added charge on our bill if we did not turn the keys back in 24 hours. Apparantly the message was put on our answering machine 40 minutes after we left the rental area - we were still in the airport waiting for our flight. There was never a call to the cell phone number that we carried in traveling and had given the attendant when we rented upfront. We both distinctly remember turning the keys over to the attendant, so we assumed Advantage would find the keys and not charge us. After listening to the phone message (now days after it was recorded), my husband called Advantage Denver and has been given a huge run-around. They told him the key was found and the charge would be reversed. The total amount Advantage charged my credit card - for their mistake, was $396.46. They have yet to return our calls or reverse the additional charge for the lost key (which someone in their house misplaced!)
So, what I thought was going to be a great car rental deal of $93 for four days, turned into over $300 more. This issue is still not resolved and I do not appreciate the extra $300 on my credit card - particularly during the Christmas season!! I will never use this company again, nor will anyone I know.