American Express Complaint - American Express is the worst Credit Card Company in business
I have had an American Express Blue card for close to 10 years. I have other credit cards as well from Chase, Citi, HSBC, BofA. I don't use my AmEx all that much lately as I have a BofA card linked to my daughters 529 account and use that mostly for the rewards.
I had a balence of $28.00 on my AmEx and I was away and it was due just after Thanksgiving. I have never been late before on this card, I have a 750 credit score always try to be on time. I realized I misplaced the bill before the holiday and my trip and so I was a few days late and thought I'd call and see if they would waive the $15 late fee charge since it was a first time late charge in 10 years and that I just paid the bill on line. All other credit companies have helped me take a charge off in the past be it for overlimit charge or something like that, I thought AmEx would for sure do it, BUT NO... I even told them I would cancel my card if they wouldn't take the charge off as I was put so aback that they would put making a dollar over good customer service and they said they still couldn't do it. So I told them to place cancel me and they did and I was so in shock that they would be that pathetic on keeping customer's happy. It's not like this happened 3 months ago and I'm asking them to do it again. MY balance was a little $28.00 not like it was $5,000 or something and I'm trying to getaway with something.
In all, I will NEVER work with American Express again and I hope everyone sees them for the bloodsuckers they are. I would work with any other credit card company over AmEx as all other companies have proven to me to put the customer first and not bottom line.