Priceline.com Informative - REVIEW YOUR CONTRACT!
Hi, I've been reading the reviews from people using pricline as well as their experience at customer service.
I want to explain and give my point of view of some comments..
the 1st one:
Over Charged for my Hotel Stay
I recently purchased 2 nights at a hotel in Taos NM through Priceline.com. I received a bill from the hotel upon checkout that was more than $55.00 cheaper than what I paid through Priceline. I asked about the difference and the desk clerk told me that was their going rate for the room and that I should contact Priceline.com about the difference.
I called Priceline only to be given a standard line about how they obtain rates from hotels and that they would not refund me the difference on my stay. I have spent a lot of money with Priceline but I will NEVER use them again. Their customer service is the worst!
First of all yes, the hotel provides a cheaper rate to Priceline, OF COURSE! otherwise Priceline wouldn't make money, or what is a company for if they'd work for free?
About the lower rate, and this person calling Priceline and stating that this rate is the hotel's rate.. I'm sorry, but it is not, if you'd asked the hotel what is their regular rate I BET you the rate you were given is actually less expensive than their regular rate.
now about this
BOGUS Priceline.com advertising
Here's what they say in their advertising:
When you book a Name Your Own Price® Hotel, Flight or Rental Car we not only guarantee the lowest price we guarantee a BIG DEAL! We are so confident that you won't find a bigger deal on some other site, that the Big Deal Guarantee is available all the way up until the day before you travel. That's not all, the Big Deal Guarantee also covers Flight+Hotel Vacation Packages.
How To Claim Your Big Deal Guarantee
Call and tell us where you saw the lower price. Priceline will verify the price and availability right there on the phone.
( U.S. or Canada)
(from anywhere else)
The Legal Stuff
See more details below by product:
Book a Big Deal!
If you find a lower price for the same reservation, we'll match the price and give you $25!!1
Well, here's the real story:
We booked with them for a car in LAX and named our own price. Several times it was rejected, but finally accepted. Then Hotwire sent me a price drop notification, about 10% less than the Priceline.com price. So I called about their Big Deal Guarantee. (In fact, Priceline.com's regular lowest price was lower than what I paid). The Customer Service lady referred me to Danielle in Customer Relations. Here's the Real Deal: It seems like No Body gets the Bonus or the Guarantee. Just because you find a lower price, on the same class of car, same equipment, same dates, etc., you still don't qualify. It has to be from the Same company's regularly advertised list price. But I said that the "SAME" company I'm dealing with is Priceline.com and you have a much lower advertised regular price. Too bad, she says. It was really a "HA-HA GOTCHA MOMENT!" Why would a company like this stoop to such unethical practices? Who Knows? But I know that no one should patronize a company like this, unless they want to be treated so badly. I'm a senior and money is tight, and the savings would have been important to us. Very disappointed in Priceline.com and their people and their marketing double-talk. Be warned, like so many other
IF YOU'D READ the best price guarantee policies, which I can see you did, but didn't paste the COMPLETE polices, you'd realize why you may have didn't get it
this is what is says
If you find a lower published-price for the exact same itinerary, WITHIN 24 HOURS OF BOOKING, Priceline will:
Refund you 100% of the difference, or cancel your reservation so you can rebook at the lower price
Plus, we will give you a $50 Priceline Vacation Package Coupon for your next trip*
my only advise to all customers is to READ YOUR CONTRACT! yes, you all complain about the Priceline polices "cant be changed or cancelled", no, and this is because there is a contract, you signed up agreeing for that contract, YOU DID IT!
when you sign up whatever in life, you can't break that contract AT ALL..
besides, there is not only Name your own price reservations, there are some other type of reservations where you can have a hotel with the cancellation policy displayed so you don't have any problem at all, but if you choose to NAME YOUR OWN PRICE, have on your mind that YOU WILL NOT BE ABLE TO CANCEL THE RESERVATION OR CHANGE IT.
read whatever the contract says, and I don't mean it just in Priceline, I mean it in every places, you guys think that you can do whatever you want to, but life is not like that, there are some rules you need to follow.