T-Mobile Complaint - Business as usual: fraud and deception from T-mobile
My wife and I were so fed up with the contracts and high prices demanded by T-mobile for cell phone service, that we decided to cancel the cell phone plan (after a long two year contract)and try another company.
We called T-mobile and asked how to cancel our plan. One of their representatives lied to us and told us that we could cancel at the beginning of the pay period and incur no further charges. I was only slightly surprised to receive a bill charging us for the full month. Upon receipt of the bill, we called again. They told us this is actually their standard policy- if you buy even one second of service within one pay period you must buy the whole month. It's like buying a package of Oreo cookies, finding a single crumb in the box and being told this is policy. Fie on T-mobile and their slimy business practices.
This odious company managed to pull one last act of chicanery before we left. But who knows- maybe we'll get another bill next month for something we didn't buy.