Lowe's Informative - Walk in a retailers shoes
This is just a thought for all of those who love to complain about service at ANY retailer. Before you go off half cocked and complain and moan about every little thing, think about this for a minute. Our country in the past 20 years or so has been groomed that if we yell at someone in the retail industry, we'll get whatever we want, even if it's not a mistake made by the business or its employees. We're looked down upon and by a larger majority than one might think, we're considered as your personal servants once you walk through the entrance of the store. We are there to assist you and do whatever we can to make you experience enjoyable, but we are not there to be sworn at or threatened, which happens in some shape or form everyday in just about every store. We have policies and bosses to answer to as well as stockholders. We watch as thieves steal from us everyday and there's nothing we can do about it but when something is "fishy" at the return counter, you yell because we question it. I truly believe that everyone from all walks of life should have to work in retail for 6 months at one point in their life and get a taste of the many, many personalities and situations that we as managers in the business have to deal with everyday. I am a 20 year retail manager and have seen the good, the bad, and the very ugly in customers over the years. If you have an issue, absolutely speak with a manager, but don't be so damn combative all the time. Generally we will fix the issue as best as we can, but as soon as you start yelling at me, you will be speaking to no one because I will walk away. Just because I work in retail, that doesn't give you the right to speak to me with vulgarity or disrespect. Walk in our shoes for awhile and let's see how you handle things.