Home Depot Complaint - Don't let Home install anything!
RENO, NEVADA -- I should have listened to a distraught woman at the Pro Desk of Home Depot when she told me about her horror story on granite installation, ordering and rugs. I didn't! Most of you won't.
I ordered 2 sets of French doors. After having 3 shipments come to my home, none on time, I was forced to accept doors that did not open the way they were ordered. I was even asked to help unload a truck driven by a woman! No helpers! This process took 6 months!
I was just plain tired of dealing with incompetence, absolute and constant lying about delivery dates, manufacturing problems, installer who don't know what to do when encountering problems, manufacturers reps who can't confirm if the orders were entered correctly or on time, store managers that won't help or return calls, employees that say I would have gone some place else to order.
Again my issues revolved around warped doors, doors that opened incorrectly or on wrong side, very, very poor communications and deceit.
After writing letters to the President of Home Depot I could get no satisfaction or sympathy. They know how to keep you away from the upper management. The only thing I can suggest is to write to anyone and everyone on the board of directors or internal management staff you can locate of the WWW.
I don't go to Home Depot unless I have to buy something I can install or something someone else doesn’t have.
I did get some monetary return from them but the frustrations are unbelievable, constant, bitter and have left a taste in me that says tell your friends about them and suggest they go some place else for any installation.
Good Luck, Bob