TracFone Complaint - Repeated calls with same process no results
With 180 expired minutes left on my Tracfone that I was willing to let go, I received an automated phone call on my land line from Tracfone letting me know If I got more minutes that I would not lose these minutes. Hence the nightmare begins.
On Nov 1st 2010 I called that number. It was very hard to understand the person from Tracfone I found myself saying could you please repeat that. Not only was it hard to understand it was also time consuming, 30 minutes to add airtime?Little did I know what was in store for me forth coming in the following weeks.
I was told My phone would be on within 24 hours if it wasn't I was given my first tracking # to call back and give the operator this number.
I gave them extra time about 5 days went by and still no service on the phone, however they did bill my credit card 21.38...
I called again and I had the patience of a saint. Very hard to understand the broken English. Being put on hold for two minutes several times politely reminded not to hang up. I was given about 4 long codes to enter into the Tracfone. Giving them the serial number. shutting the Tracfone off and on. They tried calling the Tracfone asked me to make a local call. "call Failed please try again later" they documented the actions and I was given yet another tracking # ! Was told try the phone in 24 hours if not working give the operator the tracking #. This call took about an hour.
24 hours went by Tracfone still not working! I called again still had patience but my tone of voice replied otherwise. More long codes to enter. they called the phone had me make a local call, History repeats itself"Call failed please try again later" More 2 minutes of hold with that friendly reminder please do not hang up. They gave me a new Tracfone number this time. I was given yet another tracking # if the phone was not on in 24 hrs. This call to them lasted about and hr and a half.
24 hours passed again tried the phone still not working. with very little patience left this time, I said I would like to be compensated with some free minutes for all of this trouble. we will discuss that after we resolve this issue was my answer. With several more long codes to enter, taking the battery out. making a local call them calling the Tracfone,"Call failed please try again later".repeating serial number. giving my address to them. the whole process repeated yet again. This time I was told to wait 24 to 48 hrs. was given yet another tracking # if the phone did not work. This phone call lasted another hour and a half. I texted someone and the phone did take those minutes off for the text, also called the voice mail it took those minutes off as well but the text and the call failed.
48 HOURS PASS AGAIN! With no patience left I call them again. The process repeats itself. more long codes with difficulty understanding the numbers being said. I spoke to this operator for an hour. they call phone make a local call I began telling them the steps they are about to tell me to make and what the results will be. "call failed please try again later.' Then I said your about to give me another tracking # aren't you? Yes she says. "NO NO NO I growled" Let me pass your call to our technical dept and you can give them this tracking #. "NO I said I am done talking! you give them the number! so she gives them the number and transfers the call.
Look I said this has been going on far too long. what is your serial # of the phone the second operator says. The monster I became says you should have that information in front of you several times from all of the tracking documentation. ok go to menu she says and I said and go to enter code right? yes she says, NO I"M DONE I said this is not working. I'm going to put you on hold, for another 2 minutes I roared! Yes she said. This time I didn't get the friendly reminder not to hang up. I know they was hoping I would hang up...she gets back on after about 5 minutes and tries to give me a new phone number for the trac phone, No I screamed! I want a refund! please hold and let me talk to my supervisor. 10 minutes of holding this time, we cannot give you a refund she says we will fix your phone.
"NO I'm done I'm not entering anymore codes making anymore local calls. I want a refund! let me give you another tracking # and you can speak to technical support to resolve this matter....No you give them the tracking # and tell them I want a refund. By this time I'm on the phone with them for 2 hours!
call gets transferred to a supervisor. I'm on hold for another 10 minutes. my cordless phone battery is dieing now. I grab the other cordless because I am not hanging up...Finally she gets on. requires the same info I have given before. The devil has risen now. I said You should have all of that info in front of you. it's the same process over and over. I want a refund! I'm sorry we can't give you a refund, "OH YES YOU CAN AND YOU WILL the devil speaks with fork tongue. Have you heard of the Better Business Bureau? "let me give you to my manager.
about 15 minutes of hold before he gets on. The devil speaks to him. It got ugly. after 30 minutes of him processing the prepaid purchase on the credit card I get a transaction number. Now I said I want a refund for the 180 other minutes, we can't do that he says. Yes you can and yes you will. I tell him I am writing the BBB and facebook Myspace local newspaper telivision. You can't rip people off like this!
I'm going to put you on hold, minus the friendly reminder to not hang up. another 15 minutes of holding. He begins the process. My cordless phone is dieing again lucky him. He tells me he will call me at 8am in the morning with the transaction number for second refund and asks me not to call back. As of 11 am he has not called back.
I spent a total of 3 and one half hours on the phone with them. I know I was the talk of the place... I plan on spreading this story and would like to know if this has happened to others....Will never use Tracfone again. Oh and I'm going to call them after lunch...