Grand Furniture Gallery Complaint - Grand Furniture Gallery - Beware - Do not send money to this company.
CARY, NORTH CAROLINA -- Grand Furniture Gallery owes me $1,171.00 and does not respond to my inquiries.
There was a pricing error on the part of Grand Furniture for an order I placed. I was asked to send in an additional $604.55(thank goodness I didn't) to which I responded that I wanted a refund. Was promised a refund within 7-10 business days on 10/13/10. Since then I have made several phone calls, they never answer their phone and I have sent several e-mails that also go unanswered. Here is the text, copied and pasted from the original e-mails.
Grand Furniture:It has come to our attention that there is was a pricing error on the DFD649 Group C. The individual pricing is correct for the pieces but the group is priced at $1869.00 and with the 5% discount brings the total to $1775.55. The pricing was with one side chair and one arm chair for the total of $1171.00.
The remaining balance on the order is $604.55. Let me know if you wish to continue with this order.
We do apologize for this error and inconvenience and wish to retain your business, but we can not process this order as shown.
Me: I am very disappointed to hear this. We have been looking for a dining set for months and kept coming back to this one.
While I realize that the price presented online was in error, it was not my error and it was on the site for a while apparently, as we have been searching on your site for well over a month.
I find it poor customer service for you not to sell it to us for this price, being that it was your error. We will go else where for our furniture purchase, so please refund my money.
I will expect to receive my refund within 5 days, as that was your policy in receiving the check for the purchase, I believe I have a right to the same policy.
Please respond to this e-mail so that I know you received it and that I will be receiving my refund shortly.
Grand Furniture:I meant to email you on Monday to apologize for this error. It is just that the furniture cost us more than the amount you paid for the furniture, this is the reason that we contacted you to let you know.
The updated price we gave you is very low to try and compensate for the error. I realize you are upset and if you still desire a refund, we will mail this to you and it usually takes 7 to 10 business days.
Me: Absolutely I want a refund. I realize that the price was in error, but not my error, and any other store you shop in honors the posted price.
I told you Friday that I wanted a refund, can't believe it has not been processed yet. Also, your company stipulates that a check must be received within 5 days, which I honored, so I should not have to wait 7-10 business days for my refund, I should have the same policy afforded to me. Please send my refund ASAP.
Grand Furniture: response on 10/13/10 -
We will take care of this for you.
I have filed a complaint with the Better Business Bureau, to which Grand Furniture Gallery has not responded. Now I have to file through the court system, as they refuse to respond to me in any manner at all. Do not send any money to Grand Furniture Gallery, they are not a reliable, legitimate business.