Alamo Complaint - Charges
MADISON, WISCONSIN -- I think it's ridiculous that no exceptions can be made when a person is a "whopping" 15 minutes late returning their rental car. There are no exceptions for circumstances of any sort. It is absurd to be charged for the whole next day over 15 minutes. It's too bad that Alamo doesn't value their customers enough to make exceptions to the rules and would rather lose that customer than keep a happy customer who might have otherwise rented from them again. I know we won't rent from them in the future, which is unfortunate for them as we travel a lot and rent cars often.