Sears- Master Protection for TV Informative - The math just doesn't add up.
Purchased a 52" Wide Screen Toshiba TV in 2006. It worked well for a while (six months or so) and then the problems started. The lamp blew and they sent me a replacement pretty quickly (seven days). I replaced it myself. Later in the year, the TV started to hum real loud and we finally called service. They showed up in a few weeks, diagnosed the problem and set out to fix it. It was fixed in the 13th month of ownership for a cost of $900 (paid for by the "Master Protection Plan" or MPP. The next 12 months, the set was fixed four times totaling an additional $1,900. Because the repair costs did not exceed the purchase value they didn't want to replace it. Over the next 12 months, the repair total exceeded $1,500 but again they didn't want to replace because the 12 month total did not exceed the purchase. At the end of three years, the original MPP and TV costs us $2300 but it cost Sears in excess of $4,000 to repair it. Before it expired, they offer us another MPP for another two years. Of course we buy it and to this date, this has cost them $1,700 in close to two years but they again refuse to replace the set.
So, they have spent close to $6,000 in repairs which is close to triple the value of the original set ($1,999)purchase price and I'm currently in the process of yet another repair which, if history means anything will cost in excess of $900, again. I hope that someone with some business sense sees the folly of this and just gives us a new set. It'll save everyone money.
Unlike some posters, I have not had a bad experience with the Sears Company and the MPP, I just question the logic they apply to my particular case. The CS people on the phone have always been friendly, the techs have been real nice, one showed me how to fine-tune the color and another was singing to my kids and they loved it. From a strict dollar and "sense" standpoint, this does not make either.