The Olive Garden Complaint - Waiting.. - Costumer service
MAPLEWOOD, MINNESOTA -- The customer service there is great! Every time we go, they're always friendly, and accommodating. I always leave there feeling very satisfied. Although, there was one time, we went to one, and the server couldn't speak English very well - not that I'm prejudice or anything - I'm a person of color myself. He came and introduced the menu to us, and wanted to talk about their drink specials (pointed to the pictures and read off the menu). I almost couldn't understand what he was saying because he wasn't loud and clear. It almost was as the words were mumbling out of his mouth, but me being nice all the time, I didn't want to make him repeat himself, I just nodded and said, "Okay, I'll try that one." and pointed to the picture. The restaurant was very busy and you would have to speak up to even hear the person you're sitting with. Anyway, I ordered the Chicken Gnocchi soup and the Bella limonata - one of the drink specials that he pointed out. I remember on the menu, the chicken gnocchi soup costs 5.35. Keep in mind, this is dinner time. After taking our order, he seated a group of five behind us and started taking their order.
My boyfriend and I sat there for ten minutes before he came with our water. Servers - not the one who took our order - came out with a big bowl of salad and bread sticks. We thought they were bringing it to us, nope! they set it down at the table with the group of five. My boyfriend and I looked at each other confused. At this time I thought, okay, the soup usually doesn't take this long? Our server then walks over holding a tray with a bowl of soup sitting on it. My boyfriend looks over and says, "Here comes your soup!" The server walks right pass us, and sets the bowl of soup in front of the guy - in the group of five - behind us. Confused? We were there first and ordered before these people even sat down behind us. My boyfriend then says, "Op! I guess not!"
Okay, shortly after they served the people behind us, we got our salad and bread sticks. Our server brings me a drink - not the one I ordered - but a drink. He told me that the one I ordered is going to take a while, that there was something going on, so it would be a while? I don't know, I just nodded and looked at my boyfriend. He pulled out the drink menu and pointed it out on the menu. "This is the one you ordered, it's going to take a while." waving his hand in the air, "They're doing something" "This one I bring for you to try." Points to the strawberry-mango limonata "It's the strawberry uh.. mango lemonade. It's very good, try it, try it." He pushes the drink over to me, and sticks a straw in it. I thought, okay? I'll give it a "try".
When my boyfriend's food came, I still haven't gotten my soup yet. I kept looking back at the group behind us to see if they got their food, and they did. They guy got his chicken gnocchi soup, their salad, bread sticks and food before we did. I few minutes after my boyfriend got his dish, my soup came - fresh and yummy of course! I'm still waiting on my bella limonata that was suppose to take a while to make. It never came. Once we were done, we sat there and waited some more. The food was great! but now, more waiting. We waited very patiently, and was very tempted to just walk up to the counter and tell them that we're ready to go and want our bill, but who does that? everyone gets their bill at the table.
When we got our bill, I was charged for the soup AND the salad. Hm? My soup was 5.35, I thought the salad and bread sticks were unlimited? I was also charged for the drink that I didn't order, that he wanted me to try since mine was going to take a while. ??? I told my boyfriend that I was going to ask about it. He asked me not to. I told him, we've been biting our tongue, and waited patiently enough, that a question wouldn't hurt. My boyfriend thought that I was just crabby and being fussy. Fussy? that's an understatement, I didn't even leave him a tip! Sorry to say, but I work with customers everyday, and have a great understanding about how customer service works. I've been in the customer service industry for over seven years. I would ask if something didn't seem right which is rare. This time, it wasn't feeling right, but I decided to just pay and leave. I was done with it after bickering with my boyfriend over asking about the bill. Okay, this is something minor, but it really irked me.
After we left, my boyfriend asked, "How long were we even there?"