United Express Complaint - Poor Baggage Service
I traveled from Portland Oregon to Dayton Ohio, and although I arrived at my destination my bag stayed in Chicago Illinois much like the rest of my fellow passengers. I immediately went and opened a complaint with the service department and was informed that two more flights were scheduled to arrive that day. I waited until the first flight arrived and contacted customer service. At that time I was notified that my bag had arrived on a later flight and was due to me within a four hour window. I waited at my location patiently for my luggage but after the four hours had passed, and still no call, I contacted customer service yet again. I was told this time I would be called within a thirty minute time frame for an update. After an hour had passed I called yet again, and this time I was told I would receive a call within an hour. I'm a firm believer in Frontier Airlines and have always felt like I was taken care of. I will never attempt to fly United again because of this experience.