AT&T Wireless Complaint - Took My Money, Holding On To It
WEST NYACK, NEW YORK -- Tried to pay my cell phone bill at store payment station. Payment station did not register any payment after I tried twice. Went to store representative who took my payment via debit card. Week later, I discovered AT&T had taken my money ($113.50) twice, once the first time at the payment station, second time by store representative When I discovered the double dip, I took proof to the store. The double payment is not in dispute. After an hour and 20 minutes, the best they say they could do for me is to "try" to refund my money to my debit card in 7 days! If I wrongfully took their money and did not return it immediately, I could be arrested for theft!
Tried to send a complaint e-mail through their online system, which does not work. I talked to a representative who said their process was for me to go back to the store where I had the problem and make my complaint there! So, I'm supposed to trust that you will tell on yourself for screwing up?
I asked the phone representative for an address to mail my complaint letter, she said there is not one. Can you believe this? I finally found an address in VA, even though I live in NY. I'm changing my cell phone company as soon as I get my money back - next week!