Wholesale Furniture Brokers Complaint - BEWARE OF WHOLESALE FURNITURE BROKERS RETURN POLICY
I ordered 2 pre-fabricated dressers on 11/7/2010. Upon assembling the first one, we discovered that it was of extremely poor quality. The slide-outs were flimsy and the drawers were made of very thin pressed particle board, so I knew it would just be a matter of time before the bottoms would start falling out. We unassembled it, packed it back up and called WFB to return it. Not realizing they don't accept returns & IF they do, their policy states they charge a ludicrous restocking fee of 20%! (LESSON LEARNED, the hard way: ALWAYS read the return policy & Google customer reviews, such as the one I'm writing now!). Ok, so I had to accept their NO RETURN/NO REFUND, but what I find unacceptable is they DO NOT OFFER A STORE CREDIT, so the monies spent on these two useless dressers has been totally wasted. I compared a couple other return policies of online furniture stores and was extremely satisfied to read CSN Store’s policy, as well as IKEAs! It’s too bad WFB doesn’t take notice of their competitor’s customer satisfaction policies resulting in repeat business! Instead, Wholesale Furniture Brokers practices SHADY BUSINESS BY TAKING ADVANTAGE OF THEIR CUSTOMERS ANY WHICH WAY THEY CAN STICK THEM, only caring about padding their pocket book. I am also being told that my furniture is "custom" made, which is another reason as to why they won’t take the dressers back. That is utter BS, as these dressers are pre-fabricated pieces of particle board that came delivered in flat packed boxes in need of assembly. Custom furniture typically comes in one solid piece, is higher end and comes with a much higher price tag!