Wirefly Compliment - Very happy with Wirefly purchase
I am a Verizon customer and was eligible for a phone upgrade/contract extension. After reading many negative reviews of Wirefly, I was a little nervous about placing an order with them. Less than a week after ordering my new Droid Incredible, I am very happy I went through them. In ordering my new phone, I dealt with Wirefly through their website, by phone, and instant chat: I placed my order on the Wirefly website, which was smooth and easy to navigate. After I placed my order, I was concerned that a discount I'm eligible for through my employer for a percentage off my monthly bill would somehow be seen as me downgrading my service and I would be charged $300, so I called the Wirefly customer service line to verify. Sure, the customer service center is located in India, but at this point, when I call an 800 number I expect to be calling overseas. The representative was very courteous, clear and articulate, listened to my dilemma, pulled up my Verizon account and assured me that this would not be an issue. I hung up very confident that I had made a sound decision. The next day I realized that I still had the Mobile Broadband Connect feature on my current Verizon contract (which I never used and had been meaning to cancel for the past several months). Again, I was concerned that if I were to cancel it, it would be construed as downgrading my contract and I would get that $300 charge from Wirefly. I again called the customer service line but after realizing that there were long hold times, logged onto the instant chat feature on the whereismyorder.com website. I was chatting with a representative within minutes, who pulled my order and Verizon account up and assured me that canceling this feature would not be a problem and would not result in my being charged. I kept a copy of the chat just as insurance, should a charge from Wirefly show up, but at this point I was still happy with my decision to use Wirefly.
The only aggravation came yesterday, when my phone arrived. The instructions state that my old phone will stop working and when this happens, to turn it off and follow the call in instructions provided to activate the new phone. My old phone never "stopped working". About 4 hours after receiving the new phone, I turned the old one off, turned it back on, and it was still working. I turned it off and left it off for several hours....turned it back on and it still had service. I turned it off and then tried the call in instructions on the new phone (which is an automated system...not a real person) and kept getting a message that they could not activate the new phone. I turned the new phone off and let everything sit overnight. This morning the old phone still had service so I called Wirefly's customer support line. There were long wait times again, so I hung up and did the live chat again. Within minutes the representative had informed me that I am not able to activate the phone by phone, that I needed to do it through the Verizon website, and provided me with the phone's ID number which I would need for activation. After trying to activate the phone through the Verizon website, I got a message that I they were unable to activate my phone and to call Verizon's customer service line. It took about 30-45 minutes on the phone with Verizon to get my new device activated. This was a little frustrating, but to be honest, I'd rather get this phone free through Wirefly and go through this process and a little frustration then go to a Verizon store and have everything done there but pay $150 for the same phone.
So overall, this was not a flawless process but I am very happy with my purchase and will definitely use Wirefly in the future.