Empire Carpet Complaint - So sorry I used them
I have an apt building and a professional friend told me how satisfied the owners of a bldg she managed were with a change to Pergo flooring. When I needed to replace carpeting I chose Empire because of the longevity of their product and the knowledge and professionalism of the salesman.
The installation went smoothly and the look was high quality. 14 months later my very-careful tenant noticed 1 plank had bubbling, which looked like it was de-laminating.
I called the sales person, who was informative, but referred me to the general 800 number. I have had 4 calls from them-all non-productive and ignoring whatever I said. The last girl, Esther, called to reiterate wrong information (the 2nd time). I asked for a supervisor and she hung up on me. When I called the 800 number, a nice also-young girl said the minimum "I'm sorry" and tried to get a supervisor to the phone. She said he finally walked up to her but wouldn't pick up the phone. She also couldn't find Esther.
I spent twice as much $ thinking this product would be better quality and would last, and the company had been around for a long time. LEARN FROM MY MISTAKE.
Company Response on 12/07/2010:
Pat, Thank you for bringing your laminate experience to our attention. We would like to speak with you regarding your concerns please contact us at firstname.lastname@example.org or 800 588-2300.
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