EFaucets.com Complaint - Do Not Order From This Company
I placed an order on the morning of Sunday November 21st. The website indicated that orders will be shipped within 48 hours and that the tracking number will be updated accordingly. I ordered the item because the website said that there were 30 currently in stock and that it would be shipped within 48 hours. By November 30th, not only did I not have the item I ordered there was no updated tracking information. I was however charged immediately for the item on my credit card. I emailed a request for a status of the order on Saturday November 27th. I never received a response other than an automated email indicating that my email had been received. I then chatted a representative on November 29th. She stated that item was to be shipped either that day or the next day and that the tracking info would be updated. By 3:30 EST the next day, there was still no info on my order. After spending an half an hour on hold and being told it would be 20 min, 56 sec to speak to someone on chat - I hung up. I called back a few minutes later and was spoke to Rep #2 and was told that the item I ordered was backordered until the end of December!
I did not receive an email or call to let me know that the item was backordered and had been told the day before that it was shipping???
She stated that there had been a miscommunication between the manufacturer and the company. I can understand that. I requested that the order be cancelled. She then looked for an item similar to the one I originally ordered and asked me to view it on the website. Once I said that it would work she checked the manufacturer to verify availability and changed out the order. She stated that the order would ship by 12/1. I did not receive any confirmation of the order changing until 12/3. She never explained that since the other item was in-stock I would not be able to cancel it.
On 12/7 - two days out from needing the faucet, I called again to get the tracking number as the item still had not been delivered. I was informed that since I had changed my order it had to go through a process and didn't actually ship!?!?! However, it was an in-stock warehouse item and would ship by Thursday - the day I needed it. When asked what I would like to do I said cancel the order. I was then informed that even though the item was still in the warehouse and had not shipped, I could not cancel it because it was in-stock.
I had to repeat the cycle of events 4 times and each time, the 3rd representative I spoke to was going back to a supervisor who was too busy to speak with me. However, the supervisor said that there was no way to cancel the order that had not yet shipped. I asked if it could be overnighted to me instead. I was asked if I was willing to absord that cost. ARE YOU KIDDING ME? My response was: Why should I have to pay for it? I took the reps word that my items were going to be sent and should have arrived long before the day I needed the item. I'm sorry - I should have been offered free overnight shipping as a gesture of good will. Not told about the policy. The supervisor stated that the expense would be too much for your company to absorb so no - you wouldn't overnight it to me. I must now go to Home Depot/Lowes, find a faucet that I can have to be installed on Thursday morning. Then once I get this faucet, call back and request a return authorization to send it back.
Save your time, money and sanity - DO NOT ORDER FROM THIS COMPANY