DirecTV Inc Complaint - Scam Artists
We inherited our DirecTV service from my husbands former roommate. He hated the service and rather than take it with him when he moved out, my husband took over the account. We had DirecTV service for almost 10 years. A few years ago, we decided to pop for the HD DVR box. This was a huge deal for us because we don't watch a lot of TV so investing $200 was a big commitment. We noticed a monthly fee on our bill but figured it was for another receiver we had in the house. Every time we had a problem with the receiver, we were charged for service. When we decided to cancel earlier this year, we learned that we had been "leasing" our $200 receiver. I looked over the agreement, which did not explicitly state it was for lease - in fact it covered both leases and purchased devices. We were informed that if we did not return the box, we would be charged incur a signficant fee for not returning the equipment. At the time we cancelled, we figured we would probably shop around but return to using DirecTV when football season rolled around. After this experience, I would NEVER consider contracting DirecTV, ever again. As we tried to work through the problems and our disappointment, not one representative was courteous or even seemed to care what the problem was. I got the impression that they received a lot of these calls and were told to repeat over and over again - if you don't return the box we'll charge you. Even as my calls were escalted to higher levels of management or moved from department to department, it was like listening to a broken record.