Qwest Complaint - Bad customer Service!
I had called Qwest this morning because I had gotten a disconnect notice, and wanted to know as to why, I had told the lady that, I hadn't been receiving my bill each month and that the last time I got a bill was in September (and I paid it, even though it was through the ROOF, and had calls on there I didn't make!!!) She preceded to tell me that they send my bill out on the tenth of each month and that it should arrive on the 15. I then tried to explain to this lady (out of St. Paul) that all I receive in the mail is disconnection notices, but never the bill) She told me that it wasn't her fault, and long story short we got into a huge argument, I told her that the customer Service SUCKS and that she can go ahead and cancel my service. She then told me "well you do know if you cancel and go with someone else you will have to pay your bills ON TIME" I could Not believe the nerve of this woman!!!! She basically called me a liar, telling me, that the last time I called Qwest was in September which was a down right lie, and said, I GET my bills every month, and that its the post offices fault! ( When I signed up with Qwest the guy had told me that I would be charged on the 15 of every month, but each time, Id get a bill (when I actually GOT one) it would be for the end of the month, Not the 15! What makes it worse is my bill is never the right about it always went up and down, and then when I told them in September the calls on my phone weren't from me, they wouldn't do anything about it, and said either I pay my bill or its disconnected ( I should have disconnect right then!) I called back again after hanging up on this lady, and got another guy, who "tried to give me a great deal with the Internet" ( I really wanted to work it out because I need my house phone) I set up a time and place to get the Internet from Qwest but done some digging around and realized it wasn't a great Idea ( I also paid for half this month to keep my phone on.) So, in the end I called Qwest back went and cancelled my Internet order with them, and on the 7th of next month cable one will be setting up my new service! Qwest is DOWN RIGHT HORRIBLE!!!!! Never again will I get their service ever!