Orbitz Complaint - Price Assurance is misleading
Price Assurance is a feature of Orbitz that guarantee the lowest fare for you. It works like this "You buy a ticket today. If between today and day of your departure the price goes down you get the lower price as a refund."
The scam is in their fine print. Someone must purchase the same ticket for the same date using the same airline through Orbitz. Let's break this down to understand why this almost never fetches you the lower price.
On a international trip a larger plane is used. Typically Airbus A330 which has a seating capacity of around 295.
You buy a ticket in advance (hoping to rely on the price assurance). So you end up with a median price. This means half the 295 passengers get tickets more expensive than you and the other half maybe lower than you. You also want to exclude the 30+ business class seats.
You're left with 132 potential customers who may end up with cheaper tickets in economy. (Total Capacity of plane - business class seats)/2.
Out of the 132 potential customers who may end up with cheaper tickets Orbitz may sell 20% of them. Let's be generous and say they sell 40%.
You're left with 52 eligible customers who may potentiall have lower fare than you.
Out of the remaining 52 customers they must also have booked the exact same return date as you. (If they're returning at all)
I've booked tickets where I return the next day. I've also booked tickets where I return a year later. (Assuming a year threshold)
So what are the chances that someone on your plane meets all these conditions? Leaving on the same date to the same destination and returning on the same date. In the same seat class and has also booked through Orbitz? I'd say astronomically small.
On any given flight there's probably a less than 14% chance anyone would get a price assurance offer from Orbitz. This is not just for you but for the entire plane!
To put it another way, for every 7 planes flown, you may end up with one lucky customer who gets the price assurance.
This is not Price Assurance. It's misleading at best.