Lasco Ford Complaint - Should have read the reviews.

Review by skwirrel on 2010-12-08
FENTON, MICHIGAN -- On November 19, 2010 I went to Lasco Ford to purchase a used Escape as a gift for my girlfriend. I met with one Allen LeJeune, and proceeded to look at the vehicle I was interested in. I took it for a test drive, and noticed that it had a nasty vibration in the front end. Upon returning to the dealership, I mentioned to Mr. LeJeune that the car needed an alignment and probably some new tires, as the tires on the front were worn, and was asked "if we take care of that, are you interested in purchasing this vehicle?" Considering that this was the "One" my girlfriend wanted, and assuming that the salesman was a man of his word, I signed on the dotted line and took the car home the next day.
We set up a service appointment for the 30th, and the girlfriend took the car in, expecting to have a great experience. Not the case.
First, the service department had no record of an appointment being set in either her name or mine. Second, after almost four hours of waiting, she was sent home in a vehicle that was clearly not repaired. The vibration was even WORSE after they serviced it. Third, I was forced to buy new tires out of my own pocket for a vehicle I had paid nearly fifteen thousand dollars for and had owned for less than a week.
I contacted the dealership after the service appointment, and gave them my complaint. I was told that it was just road noise and that the tires would wear back in after the alignment. They pretty much just blew me off when I asked for them to replace the tires, being told that they were "within spec" and would be fine. I took the car to my usual tire place and was told that the tires were most definitely NOT within spec, and we shouldn't have been driving on them at all. When I called the dealership back to tell them this, I was blown off again. I've emailed and called to no avail.
It's been 2 weeks, and I still haven't received a response back from the dealer. I feel cheated and lied to, and wish I had researched the dealership before going to buy from them.
Comments:3 Replies - Latest reply on 2010-12-08
Posted by David on 2010-12-08:
if the tires were a big deal to you you should have added that provision into the purchase agreement. How much you paid has nothing to do with if the tires are worn or not. Its a used car with no doubt no warranty so of course they are going to blow you off. Lesson to be learned is to get 'promises' in writing.
Posted by unhappy999 on 2010-12-08:
I would have had that make the repairs and put the news tires on before buying the vehicle. You can't believe what the salesman says, they will tell you whatever you want to hear to make a sale.
Posted by momsey on 2010-12-08:
It's an expensive lesson to learn that you never take a salesman at his word.

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