Sprint Complaint - Sprint Customer Service Sucks
OMG! Sprint customer service is terrible. I had to be on the phone for 1.5 hour and they still couldn’t resolve the issue. I had a situation that my daughter lost her phone and I reported to Sprint store next day. Then I got my replacement phone 3 days later. It apparently someone picked the phone and used data massively, the charge during phone loss was over $500. This means Sprint didn’t block the number of my lost phone, and made me pay the charge for the usage after my phone loss. If they block the number this wouldn’t happen. This is stupid and nonsense! Their customer service is like car dealer, I had to talk to 1 operator, 2 supervisors, and a finance personnel. And they are not willing to remove the charge for the usage after phone loss was reported. I have a feeling of being robbed by Sprint. Better choices are Verizon and AT&T. Sprint sucks.