[X]
Write ReviewJump to 
5
Helpful
Votes
Votes
Work Out World - Tinton Falls, NJ Complaint - How NOT to treat your customers! - WoW Customer Service
WoW Customer Service - Complaint
TINTON FALLS, NEW JERSEY -- I joined WOW Tinton falls in Dec 09. I elected to waiver the trial period to reduce my joining fee on the day. Initially I went twice. Both times I couldn't get onto the cardio equipment I wanted and 15+ machines needed repair. I ended up walking out. I tried to cancel the membership on the basis that they had failed to deliver a service however as with other reviews I was advised of my 12 month contract. I decided not to go back into any WoW again on principle. I gave notice to cancel within the last 30 days but they still wanted an additional 30 days period after the end of the contract and billing cycle. This companies customer service sucks and you can't even speak to someone about it. With the money I've wasted on this company I could have bought myself a home gym!!!!! Think twice before you join!
Comments:
Posted by momsey on 2010-12-08:
In their defense, you had the option of a trial period and you waived that option. That's the point of the trial period, so that you can find out things like you found out before you sign up.
Posted by BritGecko on 2011-01-14:
That may well be the case but to avoid ridiculous joining fees that they don't advertise you are encouraged to waiver. That said it doesn't end there. Even when you elect to cancel you get charge the annual reoccurring fee as well for the year your not going to be a member. Crazy.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
