Dell Computer Corporation Complaint - Misled - Inspiron 530S
A year ago in September I got a virus on the PC and called Dell for help. Of course it was not under warranty, so I paid for the consult and it was fixed. But before I got off the phone, the tech guy says that I can buy two more consults for roughly 200 dollars. I stated my concern that if I did not use the consults in the future I would bascially be throwing my money away. He assured me that the consults did not expire. Turns out that what he sold me was one year contract (he never used this term) that expired on the 21st of 2010. Here is the unbelievalbe part. I called the week of the 15th because something was not right with the PC. As a matter of fact the guy who "sold" me gave me his extension number from our previous conversation. Of course I get a message so I tell him to call me back, it's urgent, something is not right. So, no call back and after Thanksgiving holiday I call back to be informed that my one year contract is up and the best they can do is extend it for 110 dollars and offer a free consult if I do! Are you kidding me!
It gets better. Robert (I am sure that was not his name as few people in India are named that) tells me that because I did not actually talk to someone in person and only left a message before my contract expired; a contract by the way that was sold to me as 2 consults, not, I repeat not a contract!
Even better. I finally get someone to listen at Dell and they determine that it is my hard drive and promise to call me between 3-5 the next day to make arrangements to send me a new hard drive for all my trouble. Guess what? Yep, you guessed it! A week later, no one called, so I called back and got the complete run around again! Evidently there was no notes made on the account of such conversation!
I will never do business with Dell again and I would never recommend them to anyone!