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21st Century Insurance Company Complaint - They don't know how to do their jobs RIGHT!!!
Complaint
First lets start with 4years ago signed on with Aig...they never electronicaly filed that we switched to them. So we had a lapse in our insurance according to the DMV. Had to pay huge fine. Now 4 years later we are tired of the consent changing of price in our premium. I figured beginning of the year we will switch. Well I went to pay our insurance on 10-25-10. The automated machine let me know that as of today 10-25-10 your insurance policy was canceled on 10-31-10 at 12:01am. What the heck how could they cancel if it wasn't even the date. Well they did. I called my agent and they contact 21st Century. The problem was fixed so I thought. 11-27-10 we received a letter from the DMV...a suspention order. 21st Century sent in that we no longer had insurance on our vehicles but when it came to them electronically filing back to fix their mistake nope they couldn't do that. Well Friday 12-3-10 my agent called them and let them know that they need to electronically file. They said no problem we can have that done today. Well now it is 12-8-10 and albany didn't have any record of it yet. I called my agent again and she called 21st century. THEY NEVER FILED IT!!!!! So they said they would file it today . Well lets see if they can do their jobs!!! PS. YOU NEVER GET TO TALK TO A PERSON IF YOU CALL AND THEIR WEBSITE YOU CAN'T EMAIL THEM EITHER. BEWARE DO NOT USE THIS INSURANCE COMPANY!!!!!
Comments:
Posted by saj80 on 2010-12-08:
You claim you contacted your agent; if this is true, let him/her get this resolved, as that is why they collect commissions for policy premiums they generate.
Posted by Jessibell on 2010-12-09:
There is no claiming I contacted my agent...I did and they are working on it with me. I commented on the 21st century insurance because they should have done their job the right way the first time! I also Im not the only one that has had problems with this awful company!
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