General Electric Company Complaint - Defective Panel GE Double Wall Oven
GE has RESOLVED this problem!! It was like working with a different Company.. See my last comment for further information..
I had a GE 27" Built-In Double Wall Oven installed on July 28,2008. I noticed in the first year that the plastic panel that sets the oven controls was puckering. Since that time the puckering has gotten worse and one button has collapsed in. When I called GE to ask if they see this as a problem and if there was a recall to repair this after only 2 years and 4 months I was told by 2 of there help lines that it was recalled. The third call to the recall folks said it wasn't recalled. Basically it was my problem. If GE believes that it is acceptable for their Double Wall Ovens to start to deteriorate in the first year and get consistently worse as time goes on ( only 2 years and 4 months), then the quality of products are very overpriced. If this is representative of the accepted quality of their products by their executives and the customer service people calling themselves customer advocates, then I will no longer buy GE products and suggest other buyers beware.
We the middle people are struggling to survive and if all you want is our money without quality, I'll spend my limited funds elsewhere.